Simple, transparent pricing with unlimited free service conversations
Marketing & Authentication messages are charged separately based on the recipient's country. Service conversations are always FREE.
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Let's make WhatsApp Conversational Pricing easy to understand for you!
When a user sends you a message, a 24-hour support window begins. Each new message from the user resets this window. During this window, you can respond freely without additional charges.
Each business using Spotwon Technologies receives Unlimited FREE service conversations (user-initiated conversation) per month. Reply to customer queries without incurring any charges.
Marketing messages include all promotional messages, offers, product updates. WhatsApp charges separately for each marketing message delivered, depending on your user's country.
Utility messages are transactional in nature and include messages for delivery updates, transaction receipts, reminders and more. Utility templates delivered within a customer service window won't be charged.
Authentication messages include messages used for verification purposes such as OTP, account registration and account recovery. WhatsApp charges separately for each authentication message delivered.
Service messages includes all user-initiated messages related to customer support, Chatbot support & queries asked by users. Service messages are FREE for all businesses.
Get answers to the most common questions about our pricing
WhatsApp uses per-template message pricing. You pay only for each template message sent. Marketing and Authentication messages are charged separately, while Service conversations remain free.
Yes, WhatsApp Conversation Credits are recharged and managed separately. Every time you initiate a Conversation, the price varies according to the user's country.
A messaging session window starts when a user sends you a message and lasts for 24 hours. You can respond with ANY kind of message within these 24 hours without additional charges.
No. Spotwon Technologies doesn't charge any fee to procure the WhatsApp Business API. Businesses can get the API for completely Free through Spotwon Technologies.
Yes, for Indian Virtual Number purchase, you need GST or MSME certificate for KYC purposes as per regulatory requirements.
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